You are reading this because a survey you were invited to runs on Metalytiq Survey Cloud, software made by Metalytiq Research & Solutions Private Limited, Noida, India ("Metalytiq").
Who is responsible for the survey
The organisation that invited you (a research company, a brand, or a panel) designed the survey and decides what it asks, how long your answers are kept and what they are used for. In data-protection terms it is the controller. Metalytiq only provides the software and stores the answers on that organisation's behalf, as its processor. The survey itself, or the invitation you received, should tell you who that organisation is and how to contact it.
What the software records while you answer
- Your answers, including any text you type, files you upload and, if you choose to answer by voice, the recording.
- How you answer: the time you spend on each page, pages you go back to, and answers that failed a check. Researchers use this to judge the quality of the data.
- Your device: the type of device, browser and screen size, so that the survey displays correctly and problems can be found.
- The link you used, including any reference codes in it that identify your invitation or the panel you belong to.
- A code derived from your internet address, used to spot duplicate entries. The address itself is stored only when the researcher turns that on, and the country it points to may be recorded.
- Your approximate location, only when a survey asks for it and you allow it in your browser. The software turns the position into a country, region and nearest town; it does not keep the coordinates. (On interviewer devices used face to face, the exact position of the interview may be stored.)
Nothing is recorded by advertising trackers. The survey sets no advertising cookies.
Resuming later
So that you can close the survey and come back, the software keeps a small resume record in your browser for 7 days, holding the survey link, your language and the answers on the page you are on. It is removed when the survey ends or after 7 days.
AI follow-up questions
Some surveys ask a follow-up question written by an AI model when you give a short answer. When that happens, the question and your answer, with email addresses, phone numbers and similar details removed, are sent to an AI service provider to produce the next question. If you answered by voice, the recording is sent to a speech service to be turned into text. The survey says so on the page where it happens. The provider is listed at /legal/sub-processors.
Your rights
You can ask the organisation running the survey to show you your answers, correct them, or delete them, and you can withdraw from a survey at any time by closing it. If you contact Metalytiq instead ([email protected]), we will tell you who the organisation is where we can, pass your request to it, and help it respond. The laws that apply depend on where you live: the UK GDPR, the EU GDPR, India's Digital Personal Data Protection Act, 2023, or others.
Who else sees the data
The organisation running the survey and the people it authorises. Metalytiq's own staff can access it only to run the service and provide support, and that access is logged. Our hosting and email providers process it on our behalf; they are listed at /legal/sub-processors.
Contact
Metalytiq Research & Solutions Private Limited, Wave One, Unit 22/4, Silver Category, Sector 18, Noida 201301, India · [email protected]
METALYTIQ RESEARCH & SOLUTIONS PRIVATE LIMITED · Noida, India · CIN U70200UW2026PTC254788